![]() (Alternatively, over 82% of customers have taken their business elsewhere after a poor customer service experience.)Ĭall centers are extensions of your brand and present more opportunities to interact and attract loyal customers. This is especially true when customers are dissatisfied.Īdditionally, 73% of customers “fall in love” with a company because of experiences with friendly customer service representatives. Why?Īlmost 75% of customers prefer voice communication - via a phone call - over any other customer service channel. Why are call centers important?ĭespite the rise of digital service and support channels, call centers remain integral to companies worldwide. Customer service call centers provide information about and support for a company’s products or services.Ĭall centers can be organized to serve several business purposes, including inbound and outbound calls for sales and marketing, lead generation, customer service, IT support, and more. ![]() A call center is a dedicated office of representatives set up to receive and field a high volume of phone calls from customers and potential customers.
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